services

Our Services

We deliver premium VoIP communication and customer engagement services.

Inbound Call Services

Provide exceptional customer experiences through support, order management, and help desk solutions, ensuring prompt and professional assistance to enhance customer satisfaction and loyalty.

Outbound Call Services

Boost business growth with telemarketing, lead generation, and customer surveys. Drive engagement, build connections, and increase conversions through strategic outbound communication.

Hosted VoIP Solutions

Empower businesses with scalable, cloud-based VoIP systems. Experience high-quality voice and video calls and flexible plans designed for seamless communication and cost efficiency.

Overflow and After-Hours Support

Offer 24/7 support to manage high call volumes and provide seamless assistance outside regular business hours, ensuring uninterrupted service and enhanced customer satisfaction.

Telesales and Upselling Solutions

Increase revenue through expert sales strategies, cross-selling, and upselling. Turn every customer interaction into a growth opportunity with effective telesales techniques.

Virtual Receptionist Services

Deliver personalized call handling with virtual receptionists. Enhance customer interactions with professional scheduling, message management, and first-contact resolution.

Work

Empowering Businesses with Seamless Communication, Expert Call Handling, and Revenue-Boosting Strategies

A&D Merchants offers tailored call center solutions, from inbound support to telesales and VoIP services, ensuring exceptional customer experiences, increased revenue, and round-the-clock seamless communication.

Customer Support
VoIP Communication
24/7 Support
Lead Generation
Sales Growth
Call Handling