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Our Services
We deliver premium VoIP communication and customer engagement services.
Inbound Call Services
Deliver exceptional customer experiences with professional support, order management, and help desk solutions for seamless assistance.
Outbound Call Services
Boost growth with telemarketing, lead generation, and surveys, creating impactful customer interactions and driving business success.
Hosted VoIP Solutions
Enable high-quality, scalable communication with cloud-based VoIP systems tailored to your business needs.
Overflow and After-Hours Support
Ensure 24/7 availability, managing high call volumes and delivering reliable support beyond regular business hours.
Telesales and Upselling Solutions
Increase revenue through strategic cross-selling and upselling techniques, turning customer interactions into sales opportunities.
Virtual Receptionist Services
Provide personalized call handling with professional virtual receptionists for enhanced customer engagement and seamless communication.
How We Help You
Streamline your communication and customer engagement process with our expert VoIP-powered services in just four simple steps.
1)Contact us to discuss your needs, from inbound call services to hosted VoIP solutions tailored for your business.
2)Our experts will provide personalized advice on enhancing customer interactions through effective VoIP solutions and support services.
3)Choose the services that best suit your goals, including virtual receptionists, telesales, and overflow call handling.
4)Complete payment and integrate our services effortlessly to boost customer satisfaction and streamline your operations.
Work
Empowering Businesses with Seamless Communication, Expert Call Handling, and Revenue-Boosting Strategies
A&D Merchants offers tailored call center solutions, from inbound support to telesales and VoIP services, ensuring exceptional customer experiences, increased revenue, and round-the-clock seamless communication.
Blog
Blog
Latest news
May 29, 2025
How E-commerce, Healthcare and Finance Leverage Call Center Services
In today’s fast-paced digital world, call center services have become an essential tool for industries like e-commerce, healthcare and finance. These sectors rely heavily on customer communication, and call centers provide the technology…
May 26, 2025
Top 7 Ways CRM Boosts Call Center Productivity and Performance
In today’s fast-paced customer service environment, productivity is everything. For call centers, staying ahead means more than just answering calls — it’s about delivering seamless, personalized experiences every time. That’s where a robust…
Find Us on a Map
- Adress: 1201 S. LOS ANGELES STREET #1 LOS ANGELES CA 90015
- Email: [email protected]
- Open Hours: Monday - Saturday(8.00 AM – 10.00PM)
- Sunday Closed
+1 9049223093